Returns & Exchanges | Volume & Tone - Guitar Straps & Leather Goods

Returns & Exchanges

Volume & Tone will gladly accept returns for an exchange or full refund for any items purchased on www.volumeandtone.com.

HOW TO MAKE A RETURN OR EXCHANGE:
1. You may Exchange any item if you are not satisfied with the size, color, or fit.
2. Please contact us about any Returns or Exchanges within 15 days of receipt of your item. You will be responsible for return shipping costs. If your item is returned due to a factory defect, we will happily pay return shipping for all domestic residents.
3. Returned and Exchanged items must be in new condition, unworn/unused, with the original tags attached. Unworn guitar straps are straps that have not been connected to a guitar. Once connected, a strap is considered to be used.
4. We must be notified in writing of all returns or exchanges prior to shipment. Please contact us via email at contact@volumeandtone.com. Please include “Return” or “Exchange” in the subject line, as well as a detailed description of the reason for the return/exchange in the body of the email. Please ship returns/exchanges by a traceable courier. Please note: Volume & Tone cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Volume & Tone.


WHAT IF THE BELT OR STRAP I ORDERED DOESN’T FIT?
If your belt or strap doesn’t fit, you are welcome to exchange it for another size, or you may return it for a full refund. Item must be in unworn/unused condition in order to receive a refund. If any evidence of use or wear is detected (i.e. attaching a strap to a guitar), a refund will not be permitted.


HOW DO I SEND MY ITEM IN FOR A RETURN OR EXCHANGE?
Please contact us about a Return or Exchange within 15 days of receipt of your purchase. Returned items must be in new condition, unworn, with the original tags attached. The customer assumes both the return shipping cost to Volume & Tone and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly send you a pre-paid shipping label.


LIMITED LIFETIME WARRANTY
Volume & Tone proudly offers a limited lifetime warranty for every style purchased online or in any partner retail store.

We stand by the design, quality and craftsmanship of our goods which is why we cover any defective items stemming from production error or material defect. Some examples include zippers, hardware, stitching, and fabric.

Our warranty does not cover general wear and tear, damage from extreme use, or damage caused from using an item outside of its intended purpose. Similarly, disregard for the product care instructions nullifies our limited lifetime warranty.

Please note that every item is subject to review by our customer service team and some repairs may require a fee. All repairs require a receipt.

If you have a question about an item, please contact contact@volumeandtone.com or call customer service at (646) 568-6700.


MORE ABOUT THE LIMITED LIFETIME WARRANTY

What does the limited lifetime warranty mean?
The limited lifetime warranty refers to the length of time, through normal use, a Volume & Tone product will function for its intended purpose. It does not apply to the lifetime of the user.

What does general wear mean?
General wear is the expected, organic decomposition of leather or fabric materials over a sustained period of regular usage. Use of any Volume & Tone item outside reasonable expected use voids the limited lifetime warranty.

What qualifies an item for repair or exchange?
Mending an existing item is most often our preferred course of action. However, on a case-by-case basis, our craftsmen may decide to replace your product if it is deemed beyond the scope of normal repair. Like all our customers, if your Volume & Tone item is too treasured to part with and you do not want the item replaced, we will happily repair it to the best of our ability. Please note that if a substantial amount of labor is involved, some repairs may incur a charge. Moreover, if a defective item results in exchange, we are unable to return the original product.

What if I am an international resident?
We are very happy to accommodate our international customers. Please be advised we politely request shipping costs to be incurred by sender to our Volume & Tone NYC workspace. We will take care of everything else from there.

How long do repairs take?
We will make every effort to expedite the mending process and return your item as efficiently as possible. However, repair time will be subject to work capacity and seasonal constraints.